Support
Warranty
Airvent Australia stands behind every product. Our warranty covers manufacturing defects and materials failure under normal use conditions.
Warranty Coverage
Airvent Australia products are warranted to be free from defects in materials and workmanship under normal use and service conditions. This warranty applies to the original purchaser and is non-transferable.
DUCTLAB Flat PVC Ducting
- 2-year warranty against manufacturing defects in materials and workmanship
- Covers dimensional defects, structural failures, and delamination under normal installation conditions
- Does not cover damage from incorrect installation, modification, or exposure to chemicals outside specified ratings
- Does not cover normal wear or cosmetic damage after installation
AIRVENT EC Fans
- 2-year warranty on motor and electronic components against manufacturing defects
- Covers failure of motor windings, PCB assemblies, and housing under rated operating conditions
- Does not cover damage from voltage surges, incorrect wiring, or operation outside rated specifications
- Does not cover consumable parts such as filters or seals
Proof of purchase required. To make a warranty claim, retain your original invoice or order confirmation. Claims must be submitted within the warranty period with a description of the defect and photographic evidence where applicable.
How to Make a Claim
- 1 Contact our support team by phone or email with your order details
- 2 Provide a description of the defect and supporting photos
- 3 Our team will assess the claim and respond within 2 business days
- 4 Approved claims will be resolved by repair, replacement, or credit at our discretion
Warranty FAQs
Common questions about our warranty and claims process.
How long is the Airvent warranty period?
All DUCTLAB flat PVC ducting and AIRVENT EC fan products carry a 2-year warranty against manufacturing defects in materials and workmanship from the date of purchase.
What do I need to make a warranty claim?
You will need your original proof of purchase (invoice or order confirmation), a description of the defect, and photographic evidence where applicable. Contact our team by phone or email to start a claim.
Does the warranty cover installation damage?
The warranty does not cover damage resulting from incorrect installation, modification, misuse, or application outside the product's specified ratings. We recommend reviewing the installation guidelines available on our Downloads page.
How long does a warranty claim take to resolve?
Our team will assess your claim and respond within 2 business days. Approved claims will be resolved by repair, replacement, or credit at Airvent Australia's discretion.